Position Descriptions and Expectations
Equal Opportunity Employer
We are pleased that you are interested in employment with TAT Enterprises, Inc. Prior to receiving the employment application; please take a few moments to read the information on this page as well as the Position Descriptions listed on the following page. Employment with TAT Enterprises is generally part- time and based on seasonal hours. If a position with TAT Enterprises is of interest to you, please sign the bottom of the following page and return this document to schedule your interview.
Team Member and Food Service at a Glance
We find that many applicants do not fully understand all that is required to work at TAT Enterprises, because many duties performed are not always visible to our guests. A Team Member position, which includes the main store, gallery, and café customer service, can be very rewarding if you like selling and helping people. However, selling is hard work. Meeting sales and customer service goals is challenging. There is a lot of physical work. Food Service positions, which include the non-register cafe staff, can also be very rewarding if you have culinary interests and enjoy working in a fast-paced team environment, however it is difficult work and can be stressful at times.
We Require a Friendly and Respectful Attitude
We expect all guests to be treated with dignity, respect and an exceptionally friendly attitude at all times and under all circumstances. We also expect our staff to be alert and interested in helping our guests, providing information about merchandise, clarifying items on sale, and helping with selections. This is not an optional responsibility.
Selling Is Hard Work
Selling is more than ringing a sale up. It involves making sure that merchandise is priced, presentable, and easy for the guest to shop. It involves dusting, folding and straightening merchandise, restocking and moving merchandise, and changing ticket prices. Often, you will work alone in an area without immediate supervision. This position requires that you are on your feet all the time.
We Work When Our Guests Shop
Our store is open seven days a week. Guests do a lot of their shopping during evenings and on weekends. Work schedules involve some nights and, typically one day of the weekend. Our peak time is in the summer from May through October. During these times we open early and close late. We expect our staff to be at work, on time, when scheduled.
Our business is extremely busy, and our guests are only here for a few minutes. In order to maximize the profit potential to the Company, it requires that the Team Member can perform their duties in an efficient and speedy manner in order to function at the highest levels.
Some, but not all, of the duties of a Team Member include selling, ringing up sales in the main store and cafe, making change, wrapping sold items, packing shipments, answering questions, stocking merchandise, cleaning shelves, marking merchandise, performing opening and closing duties, cleaning bathrooms, sweeping floors, mopping, vacuuming, climbing short ladders to obtain merchandise, and going up and down stairs to the warehouses to obtain merchandise and packing supplies. You must have the ability to lift and move 25 pound boxes. As a team member you will be required to perform the above activities regardless of the area of the store you are assigned. Department assignments will be based upon staffing requirements and your demonstrated customer service performance.
The job requires physical dexterity and speed to handle merchandise, to move around the store quickly, to help customers, the ability to see and use the cash register with speed and accuracy, to make change, to hear and speak with the customers and interact with them in a professional and intelligent manner, and to stand and work on your feet for an eight hour period. A professional, publicly acceptable, and clean appearance must be maintained at all times in keeping with the highest standards of the hospitality industry.
The Café is extremely busy with our guests desiring fast/efficient service. In order to maximize the profit potential to the Company, it requires an employee that can perform their duties in an efficient and speedy manner in order to perform at the highest levels of the hospitality industry.
Some, but not all, of the duties of the staff of the Café include cooking, waiting on customers, making change, taking out the trash, cleaning tables, cleaning the backyard, cleaning all shelves and the cooking area, cleaning the hood, stocking the food supply containers, and preparing food in a safe, clean, appetizing manner. If over 18, your duties may include serving beer and wine.
The job requires physical dexterity and speed to handle food, to move around in a speedy manner in the Café to help guests, the ability to see and use the cash register, to make change in an accurate manner, to stand and work on one’s feet for an eight hour period, and to hear, speak and interact with the customer in a professional and intelligent manner. A professional, publicly acceptable and clean appearance is required at all times.
If a position with TAT Enterprises interests you, please sign and date below attesting that you have read and understand the information contained in this document. If you are hired, this will become part of your permanent file.